When will my order ship?

Processing time is approximately 3 business days. In some cases, it may vary slightly depending on stock availability.

Can I cancel or change my order?

If you notice your order, shipping or billing address is incorrect after placing it, please contact as soon as possible via email or the contact form. After dispatching the order we are unable to edit order information.

Do you offer custom silicone molds?

Yes, we offer custom silicone molds made according to your ideas, sketches, or reference images. For detailed information about the custom mold process, requirements, and next steps, please visit our Custom page.

How long does it take to produce custom silicone molds? 

The production time for custom molds is approximately 3–4 weeks, depending on design complexity and current workload.

Can I add my logo or custom text to a mold?

Yes. You can add your logo or custom text to a mold. Please send your logo or text for review so we can confirm suitability. If possible, provide the file in vector format (SVG, EPS, AI, or PDF) for best results.

Are custom molds refundable?

No. Custom molds are made specifically for you and are non-refundable.

Where do you ship?

We ship worldwide.

How long does shipping take?

Estimated delivery times: EU: 3–7 business days, US: 2–4 business days, Canada: 7–14 business days, Rest of the world: 10–20 business days. Delivery times may vary depending on destination and local carriers.

Can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. If you cannot find it, please check your spam folder.

What is your return/exchange policy?

Returns of our regular mold collection and exchanges are accepted within 14 days of delivery if the item is unused and in original packaging. Please refer to our Return Policy page for full details. Custom orders and Perfectly Imperfect molds are non-refundable.

Do you offer bulk discounts?

We do not offer bulk order discounts. Each mold is handmade and production capacity cannot be scaled quickly. If you are looking for discounted molds, please check our Perfectly Imperfect stock. You can also subscribe to our newsletter to be notified about occasional promotions.

Do you offer wholesale pricing?

Yes. Wholesale pricing is available for EU customers with a valid business VAT number. Please contact us directly for more information.

What type of silicone do you use?

We use high-quality platinum-cured silicone, selected for durability, flexibility, and long-term performance.

What materials can be used with your silicone molds?

Our molds are suitable for concrete, jesmonite, plaster, resin, and other mineral-based casting materials.

How long do silicone molds last?

With proper care, silicone molds can last for hundreds of casts. Lifespan depends on the material used and handling during demolding. You can read more about proper care and maintenance here.

What are “Perfectly Imperfect” molds?

Perfectly Imperfect molds have minor cosmetic imperfections that do not affect functionality. They are offered at a discounted price and imperfections are usually barely noticeable after light sanding.